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FAQs

Can I contact you by phone?

Yes, please call us on +44 (0) 207 729 8896 anytime between 9.30am-5.30pm Monday to Friday.

Can I contact you by email?

Yes, please email info@thegreat-divide.com

 

Orders and Delivery

Can I cancel my order?

Yes, as long as the order has not already been shipped we will be able to cancel your order, please contact us via phone or email and a member of our team will happily help you.

Can I change my order?

Yes, as long as the order has not already been shipped we will be able to change your order, please contact us via phone or email and a member of our team will happily help you.

How much is delivery?

Postage costs vary depending on the location we are shipping to. Please see our shipping information for more details.

Do you deliver to any country?

We deliver to all countries and the delivery charge will be worked out dependant on where the item is being shipped to. Please see our shipping information for more details.

Can I track my item?

Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item.

How long will my order take to arrive?

It depends on where the item is being delivered we aim to pack all orders within 24 hours - we have a next day service available in the UK and this is free of charge on all orders over £150. Please contact us if you need more information.

How will my order be delivered?

We send items using the Royal Mail or DPD courier delivery service.

Do you gift wrap items?

We don't offer gift wrapping, but your items will be wrapped in tissue paper and placed in a postage bag

Some of the items from my order are missing?

An item may be missing for several different reasons, possibly because an item is out of stock, if this is the case you will have been contacted to inform you that we have not been able to fulfill your order and you will have received a refund for this item. We will endeavor to email you if any items are missing however please do contact us if you are unsure why an item has not been delivered.

 

Payments

Is it safe to make a payment online?

Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by SagePay.

What methods of payment do you accept?

We accept Amex, Visa, Mastercard, Solo, Switch, Maestro, Delta, Electron and PayPal for payments online.

When will the money leave my account?

Due to the nature of card payments the card will be charged as soon as the order is placed.

Do you accept any other method of payment?

No, Unfortunately we can only accept the methods of payment stated above.

  

Products

Do you have more sizes available?

If the size you are looking for is not on the website please contact us by phone or email and we will let you know if more sizes are available.

If an item is sold out will you be getting more stock in?

Due to the limited nature of the items on this website it is not always possible to re-stock sold out items however please contact us by phone or email as it is occasionally possible to re-order items.

 

Returns

How do I return an item?

Please see our returns section of the website for detailed information about how to return an item. We to offer an effective and fuss free returns service, so please feel free to call or email if you have any queries.

What is your returns policy?

Please see our returns section of the website for the full returns policy.

My order contains a faulty item can I return it?

Yes, please see our returns section of the website for detailed information about how to return a faulty item.

Who pays for return postage?

You are responsible for the cost of returning the item to us.

When will I receive my refund?

We will process refunds within 24 hours of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated packaging.

I have a question about returns- who do I contact?

Please call us on +44 (0) 207 729 8896 anytime between 9.30am-5.30pm Monday to Friday.