Returns
Click Here to access our returns portal.
CHRISTMAS RETURNS
Our Christmas returns period will run from 22nd November until 11th January.
Any order placed from 22nd November onwards will qualify for returns until 11th January.
CHRISTMAS DELIVERY CUT-OFFS
As we step into December, our team is working hard to make sure your orders arrive in time for all your festive gift-wrapping.
Last recommended order dates:
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15th December – Standard International / European Delivery
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18th December – Express Pre-Christmas Delivery for Europe / International
(Please ensure the Express option is selected at checkout.) -
19th December – UK Standard Delivery
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20th December – UK Next Day Delivery
We do encourage you to place your order as early as possible to avoid seasonal delays. Our warehouse team is doing everything they can to get parcels out the door quickly, but once your package is with the courier, we aren’t able to speed up or influence their delivery schedule.
Please also note that our Customer Service team will be taking a well-deserved break from 24th to 29th December. During this time, we encourage you to monitor your parcels progress via the tracking link and contact the courier directly for accurate, live updates. We’ll respond to all messages as soon as we’re back.
Thank you so much for your understanding, and we hope you have a wonderful festive season.
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We hope that you are pleased with your Great Divide order. If there has been an error with your order or you are not satisfied with the products ordered don’t hesitate to e-mail us at joe@thegreat-divide.com.
How do I return or exchange an item?
If you wish to return or exchange any items you must do so within 14 days of purchase (unwashed and unworn). In order to process a return or exchange, items must be returned to us in their original condition including packaging e.g. shoes must be returned within the shoe box they arrived in. Goods will be inspected when returned.
Who pays for the returning item?
The customer pays for all returns and exchanges. The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us.
How long will this take?
Please allow 10 working days for your request to be processed and appear in your account. We will keep you informed of any action taken concerning your request.