Returns
We hope that you are pleased with your Great Divide order. If there has been an error with your order or you are not satisfied with the products ordered don’t hesitate to e-mail us at joe@thegreat-divide.com.
Complete the following steps in order to process your return/exchange;
Step 1: Please email us at joe@thegreat-divide.com with return you would like to have sent back.
Step 2: Please specify between – Refund OR Exchange
Step 3: For Exchange please specify what items you would like to exchange.
Step 4: If your exchange is more than your original purchase please provide us with contact details that we may be able to contact you during the week in order to process this order.
Please send return package to;
How do I return or exchange an item?
If you wish to return or exchange any items you must do so within 14 days of purchase (unwashed and unworn). In order to process a return or exchange, items must be returned to us in their original condition including packaging e.g. shoes must be returned within the shoe box they arrived in. Goods will be inspected when returned.
Who pays for the returning item?
The customer pays for all returns and exchanges. The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us.
How long will this take?
Please allow 10 working days for your request to be processed and appear in your account. We will keep you informed of any action taken concerning your request.
